For Dave Bowie and Tim Stenger, two heating and cooling specialists, the word “customers” is paramount when discussing their businesses. This shared customer-centric philosophy paved the way for a smooth transition as Bowie, the owner of Waynesboro-based Bowie’s Climate Control, decided to retire and hand over the reins to Stenger, the president of Premier HVAC Services in Greencastle.
“The term ‘good fit’ is as simple as it can get,”
Bowie said, expressing his confidence in Stenger’s ability to uphold the company’s legacy.
Stenger echoed this sentiment, stating that their similar business models would ensure a seamless transition, and customers would continue to receive “local community representation.”
Bowie’s Climate Control: A Customer-First Legacy
Established in 1987, Bowie’s Climate Control specialized in commercial heating, ventilation, air conditioning, and refrigeration. However, in 1996, Bowie made a strategic shift to focus on residential work within a 30-mile radius of Waynesboro, prioritizing customer convenience and employee well-being.
“I always tried to live by ‘take care of the customer first,'”
Bowie said, emphasizing the importance of simple yet impactful gestures like wearing shoe covers, being polite, and returning phone calls promptly.
“If you do that, everything else falls into place,” Stenger agreed.
The Perfect Successor: Premier HVAC Services
In his search for a suitable successor, Bowie found Premier HVAC Services to be a perfect match, sharing the same core values, commitment to excellence, and customer-first approach that Bowie’s Climate Control had embodied.
“It quickly became evident to me that Premier shares the same core values, commitment to excellence and customer-first approach that Bowie’s Climate Control has always embodied,”
Bowie wrote in a letter to customers, expressing confidence that the transition would not only maintain but elevate the level of service they had come to expect.
Stenger, with 25 years of HVAC experience and a team of highly qualified technicians, rapid response times, a price match guarantee, and over 500 five-star reviews from satisfied customers, assured customers of Premier HVAC’s unwavering commitment to excellence, integrity, and transparency.
As Bowie embarks on his retirement plans, which include relaxing, home projects, and travel, Stenger expressed his gratitude and wished him the best of luck, saying, “I want to congratulate Dave on his many years in the community and wish him the best of luck.”
